FAQ

Sign up here as an Issu & Lloyd member.

Once completed, you will receive a confirmation email. From then on, you are officially part of the Issu & Lloyd community.

Once you have registered as a Member and completed your registration via the confirmation email, free shipping will automatically be linked to your account. When you are logged in, you can take advantage of this benefit according to the applicable conditions.

In addition, you will also receive a unique 10% discount code that you can use on the entire range.

If you have created an online account with us, you will enjoy free shipping on orders over €175 and a faster checkout because your details will be filled in automatically. You can also easily save multiple addresses and view your online order history. Don't forget to sign up for our newsletter if you don't want to miss anything!

At Issu & Lloyd, we work with login codes that you receive after entering your email address. Click on the profile icon at the top right of the page, where you can then log in using your email address.

After entering your email address, you will receive a 6-digit verification code. This code is valid for 5 minutes. Enter the code to securely log in to your Issu & Lloyd account.

Ordering your favourite item at Issu & Lloyd is simple and straightforward. Select the desired colour and size and add the item to your shopping cart using the 'Add to cart' button.

In the top right corner of the screen, you will find the shopping cart icon, where you can immediately see how many items you have selected. Once you have completed your selection, click on the shopping cart icon and choose 'Checkout' to start the ordering process.

Follow the steps in the checkout process and confirm your order by clicking on 'Place order'.

Pay

At Issu & Lloyd, all payments are processed over a secure SSL connection, so your details are fully protected. You can recognise a secure environment by the padlock in your browser and the use of ‘https://’.

All prices on our website include VAT.

Payment methods

You can pay securely with a range of local and international payment methods. The available options may differ per country and are shown automatically at checkout.

iDEAL | Wero - Netherlands

With iDEAL | Wero you pay safely and easily through the trusted online environment of your own bank. The payment is processed immediately, so we can start handling your order right away.

VVV Gift Card - Netherlands

Pay for your order easily with a VVV Gift Card. At checkout you can use the available balance of your gift card for your purchase. If the balance does not cover the full order amount, you can pay the remaining amount with another available payment method.

in3 - Netherlands

With in3 you pay for your purchase in three equal instalments, interest-free. You pay the first instalment immediately at purchase and the other two at a later date. Availability depends on approval by in3.

Klarna - supported European countries

With Klarna, depending on your country and approval, you can pay for your order afterwards or use other available Klarna payment options. The payment and any payment terms are handled entirely by Klarna.

Klarna in 3 instalments - Netherlands and supported European countries

With Klarna you can pay for your purchase in 3 equal instalments, interest-free. You pay the first instalment immediately at purchase. The other two payments are collected automatically at a later date. Availability depends on your country and approval by Klarna.

Bancontact - Belgium

Belgian customers can pay securely with Bancontact through their own bank. You simply confirm the payment in your banking environment or the Bancontact app. The payment is processed immediately.

KBC/CBC Payment - Belgium

KBC and CBC customers can pay for their order directly through their trusted banking environment. After confirmation, the payment is processed immediately and your order can be handled further.

Sofort - Germany and other supported European countries

With Sofort you pay directly through your own online banking environment. You select your bank, confirm the payment and we receive a payment confirmation immediately. Availability depends on your country and bank.

EPS - Austria

EPS is a widely used online payment method for Austrian customers. You pay directly through the secure online environment of your own bank. After confirmation, the payment is automatically linked to your order.

Billie - business customers

With Billie, eligible business customers can pay for their order by invoice. After a short check, it is determined whether the payment can be approved. The rest of the payment process is handled by Billie.

Pay by Bank - eurozone

With Pay by Bank you pay directly from your bank account through your own trusted banking environment. No credit card is needed and the payment is processed immediately after confirmation. The available banks differ per country.

Satispay - Italy and supported European markets

With Satispay you pay easily through the Satispay app. After selecting Satispay at checkout, you confirm the payment via your account. The payment is then processed immediately.

Swish - Sweden 

Swedish customers can pay with Swish through their linked bank account and mobile phone. You simply confirm the payment in the Swish app, after which it is processed immediately.

Once you have confirmed your order, it will be processed immediately. Therefore, it is not possible to make changes or add items.

Do you still want to make an adjustment? You can easily place a new order.

Because we process your order the same day, it is unfortunately not possible to cancel it after placement.

The statutory warranty applies to all items you purchase from Issu & Lloyd. This means that every product must be in perfect condition upon delivery and function properly under normal use.

For Issu & Lloyd Members, shipping is free in accordance with the applicable conditions.

We ship our parcels with PostNL, DHL and DPD.

For more information about our delivery options and shipping costs, please visit our shipping page.

If you place your order on a weekday before 22:00, it will be shipped the same day. As soon as your order leaves our warehouse, you will receive an email with a Track & Trace code so you can easily follow your shipment.

Within the Netherlands, orders placed on weekdays are usually delivered within one to two working days. International shipments take approximately two to five working days, depending on the destination country.

The Track & Trace code becomes active as soon as your package has been scanned at the carrier's sorting centre.

If we hand over your order to the carrier in the evening, it may happen that the shipment is not immediately visible. In most cases, the Track & Trace code will be activated in the course of the next day.

Please return your items to us no later than 14 days after the delivery date.

After registering your return, you have another 7 days to actually send the items back.

Register and receive your return label via our Issu & Lloyd Returns Platform

The return costs will be deducted from your refund.

See below for the EU return rates:

€5
Netherlands.

€9
Belgium.

€10.50
Germany, Czech Republic.

€12.50
France, Luxembourg, Austria.

€16.50
Bulgaria, Denmark, Latvia, Lithuania, Poland, Romania.

€19
Hungary, Slovakia.

€21.50
Estonia, Ireland, Croatia, Spain, Sweden.

€26
Finland, Italy, Portugal, Slovenia.

€32
Greece.

We often don't think about it, but returning orders has consequences for the environment. This includes extra CO₂ emissions from transport and more waste. At Issu & Lloyd, we want to limit this impact as much as possible by using FSC-certified cardboard shipping boxes and resealable & reusable garment bags.

That is why we also ask for your help to order more consciously and to look carefully at the right size, fit and product information beforehand. Unsure about your size? You can always contact our experts

To encourage more conscious ordering, we charge a small fee for returns, see Returns page. In this way we try to reduce unnecessary returns together.

Not entirely satisfied with your purchase? You can return the item to us within 14 days or let us know within this period that you wish to withdraw from your purchase.

After this notification you have another 7 days to actually send the items back.

We reserve the right to apply a reduction in value if an item is not returned in its original condition. This applies, for example, when products are damaged, worn, washed or altered, or when labels and tags have been removed.

You can find more information on our returns page.

We currently do not offer exchanges. If you would like a different size, you can return your current order and order the size you prefer.

Sale items can also be returned within the 14-day return period, or you can indicate within this period that you wish to withdraw from your purchase.

After registering, you have another 7 days to send the items back. The purchase amount will be refunded via the original payment method.

We do everything we can to ensure that you receive your order in perfect condition. Should an item unexpectedly not meet our quality standards, you can return it to us within the stated period.

Email us at support@issuandlloyd.com with a detailed explanation, photos and videos of the damage. We will handle your request with priority.

Include the return form with your return and select the option ‘item damaged’. Upon receipt, the item will be carefully assessed by our production team.

If it is established that the defect was not caused by you, we will refund the full purchase amount if you wish. If the damage arose in another way, we reserve the right to apply a reduction in value.

It is often underestimated, but returning orders has a considerable impact on the environment. Think of additional CO₂ emissions, unnecessary transport and a growing waste stream.

At Issu & Lloyd, we strive to limit this impact as much as possible, and we need your help to do so.

To encourage more conscious ordering, we ask for a contribution towards returns, starting from €5 within the Netherlands (see the EU rates under Shipping & Delivery). In this way, we encourage considered purchases and together reduce the number of returns.

Together, we contribute to a more responsible and sustainable fashion industry. Thank you for your understanding.

1. Check the contact details

A reliable webshop provides clear contact information, such as an email address, phone number, and physical address if available. Are these details missing or do they seem incorrect? Be alert. Check the address using a route planner and try to make contact.

2. Pay attention to origin via advertisements

Did you find the webshop via an advertisement? Then be extra critical. Malicious webshops regularly use advertisements on platforms such as Facebook, Instagram and X (formerly Twitter).

3. Check the Chamber of Commerce registration

Serious companies are registered with the Chamber of Commerce and list their Chamber of Commerce number on their website. Check this number in the trade register to verify authenticity.

4. View customer reviews

Read experiences of other customers by searching for 'reviews + name of the webshop'. This often gives a good indication of reliability.

5. Pay attention to Social Media pages

Reliable webshops often have multiple social media platforms. Always check the official page; often, a link to a genuine webshop website is provided from there.

6. Choose secure payment methods

Preferably use payment methods with extra protection, such as credit card or post-payment. These offer more security in case of any problems.

7. Check the website URL

Carefully assess the webshop's link. Using tools like check.veiliginternetten.nl, you can check if a website is safe and poses no phishing or malware risk.

8. Pay attention to language use

Webshops with many spelling errors, unclear sentences, or poor language use can be unreliable.

9. Evaluate pricing

Be critical of remarkably low prices for high-quality products. If an offer seems too good to be true, it often is.

1. File a police report

Although the chances of perpetrators being caught immediately are small, filing a report is essential. Only with sufficient reports can the police take action, such as taking down fraudulent websites.

2. Contact your bank

Did you pay by bank transfer to a Dutch account? If so, contact your bank to request the recipient's details. You can then consider legal action.

3. Request a refund

Did you pay by credit card or via PayPal? Contact the relevant party as soon as possible and submit a chargeback request. Also report the fraud.

4. Check your statements

Keep a close eye on your bank and credit card statements. In some cases, your data may be misused for additional purchases.

5. Be cautious with unconventional actions

Some alternative methods for recovering money are circulating online. However, we advise always choosing official and safe routes through your bank or payment provider.

Some fabrics need more care than others. By carefully following the care instructions, your clothing will last much longer. This is both sustainable and cost-saving.

Click the sustainability link below for more information about fabrics and sustainability.

Sustainability

See this detailed explanation of Washing Instructions & Symbols

Once you have signed up as an Issu & Lloyd member, you will shortly receive an email asking you to confirm your registration. This email may occasionally end up in your spam or junk folder. Once you have confirmed, your email will contain a unique code that you can use on the entire collection. You can start shopping right away with free shipping.

Is the confirmation not working? Please try signing up as a Member again. Still not working? Feel free to contact our customer service, we are happy to help.

You can easily apply your (promo) discount code during checkout. Enter the code in the designated 'discount code' field on the payment page and click 'use code'.

Once the message 'discount code accepted' appears, the discount has been successfully applied and will be immediately deducted from the total amount.