Shipping policy
Shipping within the Netherlands
Within the Netherlands we ship mainly with PostNL. Depending on the order and the available delivery service, DHL, DPD or GLS may also be used.
For Issu & Lloyd Members, shipping within the Netherlands is free on orders from €175. For non-Members, standard shipping costs €7.
Orders placed on working days from Monday to Friday before 10:00 pm are usually shipped the same day.
The usual delivery time within the Netherlands is 1-2 working days.
As soon as your order leaves our warehouse, you will receive a Track & Trace code by email, so you can follow your shipment.
We deliver to home addresses and, where available, to pick-up points. Delivery to PO box addresses is not possible.
Shipping within the EU
For orders within the European Union we work mainly with DHL and DPD. The carrier is selected based on the destination and the available delivery service.
For Issu & Lloyd Members we offer free shipping from a minimum order value. This minimum order value depends on the shipping zone.
For non-Members, fixed shipping costs apply per zone.
Zone 1
Netherlands • Belgium • Germany
Free shipping for Members from €175
Shipping costs for non-Members: NL €7 • BE/DE €10
Estimated delivery time: 1-2 working days
Zone 2
Luxembourg • France • Austria
Free shipping for Members from €190
Shipping costs for non-Members: €14
Estimated delivery time: 2-3 working days
Zone 3
Poland • Italy • Ireland • Spain • Hungary • Czech Republic • Denmark
Free shipping for Members from €195
Shipping costs for non-Members: €20
Estimated delivery time: 2-4 working days
Zone 4
Portugal • Greece • Romania • Bulgaria • Croatia • Slovakia • Slovenia • Sweden • Finland • Estonia • Latvia • Lithuania
Free shipping for Members from €200
Shipping costs for non-Members: €25
Estimated delivery time: 3-6 working days
The delivery times stated are estimates and apply from the moment the order has left our warehouse. The actual delivery time may vary due to destination, carrier, busy periods, weather conditions or other local circumstances.
Track & Trace
As soon as your order has been shipped, you will automatically receive an email with the Track & Trace details of your shipment.
Via the Track & Trace link you can view the current status of your parcel. Where the carrier offers this option, you can also change your delivery preferences in the same environment.
Not at home at delivery
If a parcel cannot be delivered to the address provided, the carrier may offer the parcel to your neighbours or take it to a nearby pick-up point.
Depending on the carrier, you can select a new delivery attempt, a different delivery date or a pick-up point via the Track & Trace link.
When your parcel is taken to a pick-up point, it remains available there for the storage period set by the carrier.
Please bring valid identification when collecting your parcel, if requested.
If a parcel is not collected within the stated period, it may be returned to Issu & Lloyd automatically. Any costs arising from an uncollected or undeliverable shipment may be deducted from the refund.
Deviations in delivery time
During busy periods, public holidays, extreme weather or other circumstances beyond our control, a delivery may take longer than the stated period.
The most current shipping options, shipping costs and available delivery options for your destination are always shown at checkout.
No delivery on Sundays and public holidays
On Sundays and official public holidays, orders are generally not processed or shipped by our warehouse.
Orders placed on these days are processed from the next working day.
Delivery on Sundays does not take place. As a result, the final delivery date around weekends and public holidays may differ from the estimated delivery times stated above.
