Members • Delivery • Payments • Returns

Register here as an Issu & Lloyd member.

Upon completion, you will receive a confirmation email. After this, you are officially a Member of the Issu & Lloyd community!

Once you have registered as a Member and completed your registration via the confirmation email, free shipping will automatically be linked to your account. When you are logged in, you can take advantage of this benefit according to the applicable conditions.

In addition, you will also receive a unique 10% discount code that you can use on the entire range.

Netherlands • Belgium • Germany

Free shipping for Members from €175

Shipping costs for non-Members: NL €7 • BE/DE €9

Estimated delivery time: 1-2 business days

Luxembourg • France • Austria

Free shipping for Members from €190

Shipping costs for non-Members: €13

Estimated delivery time: 2-3 business days

Poland • Italy • Ireland • Spain • Hungary • Czech Republic • Denmark

Free shipping for Members from €195

Shipping costs for non-Members: €20

Estimated delivery time: 2-4 working days

Portugal • Greece • Romania • Bulgaria • Croatia • Slovakia • Slovenia • Sweden • Finland • Estonia • Latvia • Lithuania

Free shipping for Members from €200

Shipping costs for non-Members: €25

Estimated delivery time: 3-6 business days

Payment

At Issu & Lloyd, all payments are processed via a secure SSL connection, ensuring that your data is fully protected. You can recognize a secure environment by the padlock icon in the browser and the use of ‘https://’.

All prices on our website include VAT.

Payment Methods

You can securely pay with various local and international payment methods. The available payment options may vary by country and will be automatically displayed during checkout.

iDEAL | Wero - Netherlands

With iDEAL | Wero, you can pay securely and easily via your own bank's trusted online payment environment. The payment is processed immediately, so we can start processing your order right away.

VVV Gift Card - Netherlands

Easily pay for your order with a VVV Gift Card. During checkout, you can use the available balance of your gift card for your purchase. If the balance is not sufficient for the full order amount, you can pay the remaining amount with another available payment method.

in3 - Netherlands

With in3, you pay for your purchase in three equal installments, without interest. You pay the first installment immediately upon purchase and the remaining two installments at a later time. Availability depends on approval by in3.

Klarna - supported European countries

With Klarna, depending on your country and approval, you can pay for your order afterwards or use other available Klarna payment options. Payment and any payment terms are fully handled by Klarna.

Klarna in 3 installments - Netherlands and supported European countries

With Klarna, you can pay for your purchase in 3 equal installments, without interest. You pay the first installment immediately upon purchase. The remaining two payments will be automatically debited at a later time. Availability depends on your country and approval by Klarna.

Bancontact - Belgium

Belgian customers can pay securely with Bancontact through their own bank. You can easily confirm the payment via your banking environment or the Bancontact app. The payment is processed immediately.

KBC/CBC Payment - Belgium

KBC and CBC customers can pay for their order directly via their trusted banking environment. After confirmation, the payment is processed immediately and your order can be further handled.

Sofort - Germany and other supported European countries

With Sofort, you pay directly via your own online banking environment. You select your bank, confirm the payment, and we immediately receive a payment confirmation. Availability depends on your country and bank.

SEPA transfer - Eurozone

With a SEPA transfer, you can transfer the amount directly from your bank account to our account. This payment method is available for banks that support SEPA payments. Please note that processing a bank transfer may take longer than a direct online payment.

EPS - Austria

EPS is a widely used online payment method for Austrian customers. You pay directly via the secure online environment of your own bank. After confirmation, the payment is automatically linked to your order.

Billie - business customers

With Billie, eligible business customers can pay for their order by invoice. After a brief check, it is determined whether the payment can be approved. Further payment processing is handled by Billie.

Pay by Bank - Eurozone

With Pay by Bank, you pay directly from your bank account via your own trusted banking environment. No credit card is needed, and the payment is processed immediately after confirmation. The available banks vary by country.

Satispay - Italy and supported European markets

With Satispay, you can easily pay via the Satispay app. After selecting Satispay during checkout, you confirm the payment via your account. The payment is then processed immediately.

Swish - Sweden

Swedish customers can pay with Swish via their linked bank account and mobile phone. You can easily confirm the payment via the Swish app, after which it is processed immediately.

You must return your items to us no later than 14 days after the delivery date.

After this notification, you have another 7 days to actually send back the items.

Register and receive your return label via our Issu & Lloyd Returns Platform.

The return costs will be deducted from your refund.

See below for the EU return rates:

€5
Netherlands.

€9
Belgium.

€10.50
Germany, Czech Republic.

€12.50
France, Luxembourg, Austria.

€16.50
Bulgaria, Denmark, Latvia, Poland, Romania.

€19
Hungary, Slovakia.

€21.50
Estonia, Ireland, Croatia, Spain, Sweden.

€26
Finland, Italy, Portugal, Slovenia.

€32
Greece.

Are you not completely satisfied with your purchase? You can return the item to us within 14 days or indicate within this period that you wish to cancel your purchase.

After this notification, you have another 7 days to actually return the items.

Register and receive your return label via our Issu & Lloyd Return Platform

Returns must meet the following criteria:

• In original packaging
• No signs of being washed or worn
• Labels must not be damaged, replaced, or removed
• No hairs, stains, or (unpleasant) odors

We reserve the right to apply a reduction in value if an item is not returned in its original condition. For returns, please refer to our returns page.